PeakWin Privacy Policy for Philippine Players

1. Introduction

At PeakWin, we understand that your personal data is valuable — and we take the responsibility of handling it very seriously. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, who we may share it with, and what rights you have over your own data.

This policy applies to all users of the PeakWin platform, including the website at peakwin.app, any PeakWin mobile applications, and all related services we provide. By creating an account and using PeakWin's services, you acknowledge that you have read and understood this Privacy Policy.

PeakWin is committed to full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and all applicable implementing rules issued by the National Privacy Commission (NPC) of the Philippines. We take our obligations under Philippine privacy law seriously, and we've built our data practices around protecting you, kabayan.

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you through your registered email or via an in-platform notice. The date shown at the top of this page always reflects the most current version.

2. What Personal Data We Collect

We only collect personal data that is necessary, relevant, and proportionate to the purpose for which it is collected. The types of personal information we may collect from you include:

We do not intentionally collect sensitive personal information such as your religious beliefs, political affiliations, or health data, unless specifically required by law or regulation.

3. Why We Collect Your Data (Legal Basis & Purposes)

PeakWin collects and processes your personal data based on one or more of the following lawful grounds under the Data Privacy Act:

• Contractual necessity: To create and manage your account, process your deposits and withdrawals, and deliver the services you've signed up for.
• Legal obligation: To comply with Know Your Customer (KYC) requirements, Anti-Money Laundering Act (AMLA) regulations, and other applicable Philippine laws.
• Legitimate interest: To detect and prevent fraud, cheating, and abuse of our platform; to improve our services; and to ensure the security of our systems.
• Consent: For certain marketing communications and optional features — and you can withdraw your consent at any time.

Specifically, we use your personal data for the following purposes:

• Verifying your identity and age (21+) during registration and KYC processes
• Processing deposits, withdrawals, and bet settlements in Philippine Pesos (₱)
• Detecting and preventing fraudulent activity, money laundering, and bonus abuse
• Sending you transaction confirmations, account notifications, and security alerts
• Providing customer support and resolving complaints
• Personalizing your experience and recommending relevant games or promotions
• Conducting internal analytics to improve platform performance
• Complying with regulatory reporting requirements
• Sending marketing messages (only where you have opted in)

4. Who We Share Your Data With

PeakWin does not sell your personal information. We only share your data with trusted third parties where it is necessary to deliver our services, comply with the law, or protect our legitimate interests. Below is a summary of who may receive your data:

• Payment processors and e-wallet providers (GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard partner banks) — to process your financial transactions.
• Identity verification and KYC service providers — to confirm your identity and age as required by law.
• Fraud detection and cybersecurity partners — to monitor for suspicious activity and keep the platform secure.
• Customer support tool providers — to manage and track your support interactions.
• Analytics platforms — to help us understand how users interact with PeakWin (data is anonymised wherever possible).
• Regulatory and law enforcement authorities — when required by law, court order, or official regulatory request from the NPC, PAGCOR, AMLC, or other relevant Philippine government bodies.

All third-party partners we work with are contractually required to handle your data in accordance with the Philippine Data Privacy Act and to use it only for the specific purposes for which it was shared. We do not authorise them to use your data for their own independent marketing purposes.

5. Cookies and Tracking Technologies

PeakWin uses cookies and similar tracking technologies to improve your experience on our platform. Here's what you need to know:

• Essential cookies: Required for the platform to function correctly — these include session cookies that keep you logged in securely. You cannot opt out of these without affecting platform functionality.
• Performance cookies: Help us understand how players use PeakWin so we can improve features and fix issues. Data collected is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings and display options.
• Marketing cookies: Used to show you relevant promotions within the PeakWin platform. We do not use third-party advertising cookies that track you across other websites.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how some features of PeakWin work. We do not use cookies to collect your financial data — all payment processing is handled by our certified payment partners through secure, encrypted channels.

6. Data Retention

PeakWin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your active account plus a minimum of 5 years after account closure, as required under Philippine AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with the Anti-Money Laundering Act.
• KYC documents: Retained as required by our licensing obligations, typically 5–10 years.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Technical and usage logs: Retained for up to 2 years for security and fraud detection purposes.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention policy. You may request early deletion of certain data types, subject to our legal obligations to retain specific records.

7. Your Data Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information held by PeakWin:

To exercise any of the above rights, please contact our Data Protection Officer at privacy@peakwin.app. We will respond to your request within 15 business days. Certain requests may require identity verification before we can process them.

8. Cross-Border Data Transfers

Some of our service providers and technology partners may be located outside the Philippines. In such cases, PeakWin ensures that any transfer of your personal data to a foreign country is subject to appropriate safeguards as required by the Data Privacy Act and NPC regulations. These safeguards may include contractual clauses requiring the recipient to protect your data to standards equivalent to Philippine law.

We will not transfer your personal data to a foreign country unless we are satisfied that adequate protections are in place. If you have concerns about cross-border data transfers relating to your information, please contact our Data Protection Officer.

9. Data Security Measures

PeakWin invests heavily in information security to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) options for user accounts and internal staff access
• Regular security audits and penetration testing by independent cybersecurity firms
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• 24/7 security monitoring and automated threat detection systems
• Regular staff training on data privacy obligations and secure data handling

Despite our best efforts, no online platform can guarantee 100% security. In the event of a data breach that poses a risk to your rights and freedoms, PeakWin will notify affected users and the National Privacy Commission within the timeframes required by law.

10. Marketing Communications

PeakWin may send you promotional emails, SMS messages, or in-app notifications about new games, special offers, and platform updates. We will only do so where you have:

• Opted in to marketing communications during registration, or
• Opted in to specific campaigns or promotions at a later date

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting our support team at support@peakwin.app

Opting out of marketing will not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts — those are essential to the operation of your account and we will continue sending them regardless.

11. Data Protection Officer

PeakWin has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with the Philippine Data Privacy Act and this Privacy Policy. Our DPO is your point of contact for any privacy-related concerns.

You can reach our Data Protection Officer at:

• Email: privacy@peakwin.app
• General support: support@peakwin.app

We aim to acknowledge all privacy-related inquiries within 3 business days and to resolve them fully within 15 business days. Complex requests involving data erasure or portability may take longer — we'll keep you informed of our progress.

12. Changes to This Privacy Policy

PeakWin reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will:

• Update the effective date at the top of this page
• Send an email notification to your registered email address
• Display a prominent notice on the PeakWin platform

Your continued use of PeakWin after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and request account closure.

We encourage you to revisit this page periodically so you always know how your data is being handled. Staying informed is part of playing smart — and we want every PeakWin player to be a smart player.